Frequently Asked Questions

Here are some of the most common questions related to our website and products.

  • How do I install your plugins?

    All our plugins come with an installer that places the file into proper directories. Just follow the steps in the installer you’ll be good. In case the files come in a zip archive please follow the instructions in Instructions.txt file.

  • In what directories are the plugins installed?

    Windows: Steinberg, the people who make the VST3 format say: “The VST3 format has a dedicated installation path all VST3 plug-ins must comply with.” This means that all our VST3 plugins are installed by default at:

    Windows 64bit VST3: C:\Program Files\Common Files\VST3

    Mac OS: ~/Library/Audio/Plug-Ins

  • Can I get a demo of your plugins?

    Yes, every one of our plugin comes in demo mode.

  • What is the difference between a demo and an authorised plugin?

    The demo version of the plugin has all the features except their settings cannot be saved and recalled in a DAW session.

  • Where can I find license Keys for my purchased software?

    You can find all your license keys for your purchased products here:

    Order details (My Account > Orders)

    License keys (My Account > License Keys)

  • How to know if the plugin is in demo mode or has been authorized?

    Click on the top-right Menu Button. Look for the “Register” option. This means the plugin is not authorized and is in demo mode. After successful authorization this option changes to “Un-register

  • How do I authorise your plugin?

    Make sure you have an internet connection. Click on the top-right menu button and then click Register option from the drop down menu. Enter your Delphi DSP account Email and the License Key for the plugin that you received when you bought the plugin (check My Account section for the License Keys of the purchased products). Then click Register button. Delete all instances of the plugin and reload for the license to take effect.

  • How do I unregister your plugin?

    Make sure you have an internet connection. If you have a plugin already registered then click on the top-right menu button. Then from the drop down menu click Un-register option. Close and reload the plugin.

  • Is there a limit to the number of computers on which a license can be active simultaneously?

    Yes. You can have a license key active simultaneously on maximum of 2 machines.

  • I cannot connect to the licensing server when authenticating my plugin.

    In case you are not able to authorize our plugin, It could be because our server is inactive. This problem is usually temporary. Try authorizing your plugin after sometime. Contact our support ([email protected]) if the issue persists.

  • I have found issues with one of your plugins.

    Please send details of your issue on [email protected] and include information about your operating system, DAW software and the plugin format (eg. VST3 or AU). We appreciate you making us aware of the issues.

  • I have questions related to Terms and Conditions/Privacy Policy/Cookie Policy.

    Send your questions/inquiries through email on [email protected]

  • Can I return your product if I don't like it?

    Yes, you can absolutely raise a refund request here. Please read our Refund and Return Policy to know what conditions need to be fulfilled before raising a request for refund.

  • What payment services and modes do you support?

    We use Paypal and Stripe to collect payments for our products. You can either pay through your Paypal or your debit/credit card with stripe. We support cards issued by major companies like Mastercard, Visa, American Express etc.

    All the communication between our website and the payment service provider is encrypted with Secure Socket Layer (SSL). We don’t store your card or payment information on our server. All the payment info is handled by Paypal and Stripe.

  • I don't see the option to pick my local currency on your shop or my local currency is not listed.

    In that case set the shop currency to our local currency INR and pay with your debit/credit card. Your card issuer will impose some additional charge for the currency conversion. For example if you’re from Canada and you hold Canadian Dollars in you bank account. Your card issuer (Visa, Mastercard etc.) will deduct the cart amount + a currency conversion fee from your account.

    Note: Make sure you have enabled international transactions on your card.